Privacy Policy rmking – Our Commitment to Your Data Security

This Privacy Policy ("Policy") describes how rmking manages the personal information you provide or that we collect when you use our platform. We are committed to protecting your privacy at every stage of your interaction with rmking — from initial registration through every gaming session.

1 Information We Collect

Rmking collects information necessary to provide a safe, personalized, and efficient service. The information we collect falls into two main categories:

1.1 Information You Provide Directly

• Registration information: full name, date of birth, email address, phone number, and password.
• Identity verification information (KYC): a copy of your MyKad or passport, a verification selfie, and proof of address.
• Financial information: bank account details, digital wallet account numbers (TNG, GrabPay, DuitNow) used for deposits and withdrawals.
• Contact us: live chat records, emails, and any feedback you send to our support team.

1.2 Information Collected Automatically

• IP address, device type, operating system, and browser version used.
• Gaming activity data including date, time, game type, and wagering amount.
• Platform usage data such as pages visited, session duration, and navigation clicks.
• General location data based on IP address for security and compliance purposes.
• Cookies and similar tracking technologies that help us understand how users interact with the platform.

2 How We Use Your Information

Every piece of information we collect is used for a legitimate and specific purpose. rmking does not use your data for purposes unrelated to platform operations without obtaining your consent first.

Purpose of Use	Type of Data Used	Legal Basis
User account management	Registration information, KYC	Contract performance
Deposit & withdrawal processing	Financial information, KYC	Contract performance
Fraud detection & security	IP data, account activity	Legitimate interest
Anti-money laundering compliance	KYC, financial transactions	Legal obligation
Platform & UX improvement	Usage data, analytics	Legitimate interest
Marketing communications (with consent)	Email, phone number	Consent
Customer Support	All related information	Contract performance

3 Information Sharing & Disclosure

Rmking does not sell or rent your personal data to any third party. However, there are limited situations where we need to share information with certain parties:

3.1 Third-Party Service Providers

Rmking works with carefully selected service providers to support platform operations, including payment processors, cloud service providers, identity verification services, and analytics providers. All these providers are bound by strict confidentiality agreements and may only process your data in accordance with specific instructions from rmking.

3.2 Legal Requirements

Rmking will disclose user information to the relevant authorities when required to do so by law, court order, or direction from a legitimate regulatory body. We will notify you of such requests where permitted to do so.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of rmking assets, user data may be transferred to the new entity as part of the transaction. You will be notified in advance and given the option to opt out if you do not agree to the transfer.

4 Data Security & Protection Measures

Rmking continuously invests in security infrastructure to protect user data from unauthorized access, disclosure, alteration, or destruction. The security measures we implement include:

• 256-bit SSL/TLS encryption for all data communications in transit.
• AES-256 encryption for sensitive data stored in the database.
• Two-factor authentication (2FA) available for all user accounts.
• Multi-layered firewall and intrusion detection system (IDS).
• Regular security audits conducted by independent third parties.
• Role-based access control for rmking staff — only authorized personnel can access user data.
• 24/7 monitoring for suspicious activity with automated incident response mechanisms.

5 Cookies & Tracking Technologies

Rmking uses cookies and similar tracking technologies to enhance the user experience, analyze platform traffic, and detect fraudulent activity. There are three categories of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management. Cannot be disabled.
• Performance Cookies: Collects data on how users interact with the platform to help us improve the user experience.
• Preference Cookies: Saves user settings and preferences for a more personalized experience. Can be disabled via your browser settings.

6 Data Retention Period

Rmking retains your personal data only for as long as necessary for the purpose it was collected, or as required by applicable law. As a general guide:

• Active account data: retained for the duration the account remains active plus 5 years after account closure.
• Financial transaction records: retained for a minimum of 7 years in accordance with Malaysia's financial legal requirements.
• Support communication logs: retained for 3 years.
• Anonymised analytics data: may be retained indefinitely as it cannot be linked to any specific individual.

7 Your Rights as a Data Subject

As a rmking user, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA):

• Right of Access

  You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification

  You may request corrections to any inaccurate or outdated data in our records.
• Right to Erasure

  Under certain circumstances, you may request that your personal data be deleted from our systems.
• Right to Object to Processing

  You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability

  You may request your data in a machine-readable format for transfer to another platform.
• Right to Restrict Processing

  In certain situations, you may request that the processing of your data be temporarily restricted.

To exercise any of the rights above, please contact our privacy team at [email protected]. We will process your request within 14 business days from the date of receipt.

8 Children's Privacy

The rmking platform is exclusively for adult users aged 18 and above. We do not intentionally collect or process personal data of individuals under 18. If we discover that a child's data has been collected inadvertently, we will take immediate steps to delete that data and close the account in question.

9 Privacy Policy Amendments

Rmking reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, evolving legal requirements, or new platform features. Any material changes will be communicated to you via your registered email or a clear in-platform notification at least 14 days before they take effect.

The latest version of this Privacy Policy is always available on this page. The update date shown at the top of this document indicates when it was last reviewed.

10 Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding how we handle your personal data, you may contact our Data Protection Officer via:

• Email: [email protected]
• Live Chat: Available 24/7 on the rmking platform
• Telegram: Through official rmking support channels

We are committed to addressing every privacy inquiry seriously and providing a response within 5 business days.