Terms and Conditions rmking – Your Rights and Responsibilities as a User

These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("User") and rmking ("Platform", "We"). By accessing, registering for, or using any part of the rmking platform — whether via the website or mobile app — you are deemed to have read, understood, and agreed to be bound by all provisions stated herein.

1 User Eligibility and Account Registration

To use the rmking platform, you must meet all of the following eligibility requirements without exception:

• Must be at least 18 years of age at the time of registration.
• Not be on any self-exclusion list or gambling prohibition list of any regulatory body.
• Have full legal capacity to enter into binding agreements.
• Not register on behalf of another individual — each account must be owned and used solely by the registered account holder.

1.1 Identity Verification Process (KYC)

Rmking carries out a thorough KYC (Know Your Customer) process to ensure platform security and compliance with anti-money laundering regulations. During or after registration, you may be asked to provide the following documents:

• Valid Malaysian Identity Card (MyKad) or passport.
• Proof of current address (not older than three months), such as a bank statement or utility bill.
• Payment method details used for deposits.

Failure to complete the KYC process within the specified period will result in your account being temporarily frozen until verification is complete. rmking reserves the right to reject a verification application if the documents submitted are insufficient or suspicious.

1.2 One Account Per User

Each user is permitted only one active account on the rmking platform. Registering multiple accounts is a serious breach of these terms and will result in the closure of all associated accounts and forfeiture of any accumulated winnings.

2 Deposits, Withdrawals and Financial Transactions

Rmking supports a wide range of payment methods popular in Malaysia, including FPX, Touch 'n Go eWallet, GrabPay, DuitNow, and local bank transfers. All transactions are processed with 256-bit SSL encryption to keep your financial data secure.

2.1 Deposit Requirements

• Minimum deposit: RM20 for most payment methods.
• Deposits are processed instantly and credited to your account within minutes.
• All deposits must be made from a payment method registered under the same user's name.
• Rmking reserves the right to reject deposits suspected of originating from unauthorised sources.

2.2 Withdrawal Requirements

• Minimum withdrawal: RM50 for most methods.
• Your first withdrawal must be returned to the same payment method used for your first deposit.
• Withdrawal processing time: 30 minutes to 24 hours depending on the method and account verification level.
• Accounts that have not completed KYC are subject to lower withdrawal limits until verification is complete.
• Rmking reserves the right to temporarily hold withdrawals pending investigation if any suspicious activity is detected.

3 Bonuses, Promotions and VIP Program

Rmking offers a wide range of attractive bonuses and promotions for both new and existing users. All bonuses are subject to the terms and rollover requirements set for each offer.

3.1 Rollover Requirements

Every bonus received carries a rollover (wagering requirement) that must be fulfilled before winnings derived from that bonus can be withdrawn. The exact rollover requirement is stated in the terms of each individual promotion. As a general guide:

• Welcome bonus: 20x rollover on the bonus amount.
• Reload bonus: 15x rollover on the bonus amount.
• Cashback and rebates: typically no rollover requirement unless otherwise stated.

3.2 Bonus Abuse Restrictions

Bonus abuse includes but is not limited to: multi-sided betting (arbitrage), using bots to fulfil rollover requirements, coordinating multiple accounts to claim duplicate bonuses, and any method intended to manipulate the rmking bonus system.

3.3 rmking VIP Program

The rmking VIP programme has specific terms that apply alongside these general terms. VIP tiers (Silver, Gold, Platinum, and Diamond) are determined based on deposit and gaming activity within a defined period. rmking reserves the right to adjust upgrade criteria and VIP benefits at any time with reasonable notice.

4 Gaming Rules and Platform Usage

All games offered on rmking — including casino, Live Casino, Fish Shooting Games, and bingo — are subject to their respective game rules, available in the relevant sections of the platform.

4.1 Strictly Prohibited Activities

• Use of automation software, bots, or scripts to play or interact with the platform.
• Any form of fraud, manipulation of game outcomes, or exploitation of system bugs.
• Sharing your account with another individual or allowing a third party to access your account.
• Making a deposit using a payment method that does not belong to you.
• Money laundering or using the platform for any illicit financial activity.

4.2 Technical Disruptions

In the event of a technical disruption or system error during a game session, rmking reserves the right to void the affected rounds and refund the relevant wagering amounts. Winnings obtained as a result of a known technical error will not be paid out and may be cancelled.

5 Account Closure and Suspension

Rmking reserves the right to suspend or close any account at any time for the following reasons:

• Violation of any provision under these terms and conditions.
• Submitting false identity verification or inaccurate account information.
• Fraudulent activity, bonus abuse, or any conduct that compromises the integrity of the platform.
• Self-exclusion request initiated by the user.
• Compliance with court orders or directives from relevant authorities.

6 Privacy and Data Protection

Rmking is committed to protecting user privacy. The collection, use, and storage of your personal data is managed in accordance with the rmking Privacy Policy, which can be read in full at Privacy Policy page us. By using this platform, you agree to the data processing practices described in that policy.

7 Responsible Gaming

Rmking fully supports responsible gaming practices. Our platform provides a range of self-control tools including deposit limits, loss limits, cool-off periods, and self-exclusion options to help users manage their gaming habits. Further information is available at Responsible Gaming page us.

8 Liability Limits and Disclaimer

To the extent permitted by applicable law, rmking is not liable for any indirect, consequential, or special losses arising from use of the platform, including but not limited to service disruptions, loss of wins due to technical issues beyond our control, or financial loss resulting from unfavourable game outcomes.

9 Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws applicable to the operation of the rmking platform. Any dispute arising from or in connection with this agreement shall first be resolved through good-faith negotiation. If no resolution is reached within 30 days, the dispute will be referred to binding arbitration in accordance with the applicable rules.

10 Amendment of Terms and Conditions

Rmking reserves the right to amend, update, or replace any part of these terms at any time without prior notice where changes are administrative in nature. For material changes that significantly affect user rights, notice will be sent via registered email or in-platform notification at least 14 days before the changes take effect.

Your continued use of the rmking platform after the effective date of any changes constitutes your acceptance of the revised terms. If you do not agree with the changes made, you must stop using the platform and contact our support team to close your account.